What is the ablespine made of and what are its dimensions?
The ablespine is 57cms ( 22.4inch ) in length and is made of an injected EVA foam ( similar to high quality gym mats). The density is firm enough to provide a good stretch without bruising you, like hard plastic could.
Who can benefit from using ablespine?
Everyone from professional athletes to retirees can benefit from ablespine. As a TGA assessed and registered spinal orthotic, ablespine allows its users to safely stretch, realign, and improve their posture, no matter their body type. Regardless of where you are on your health and wellness journey, ablespine can be a safe and integral part of improving your mobility exercises and recovery.
I am really tall / short. Is it a one size fits all?
ablespine works perfectly well for most heights from 120cm ( 4ft ) to 192cm ( 6ft 4in ). A key design feature of the ablespine is the head support that provides support of your head & neck during its application. For anyone over 6 foot 4 inches, their head may start to go over the end of the head piece and put too much extension into the neck. For anyone taller (e.g AFL or Basketball athletes) we recommend the use of a pillow or yoga block to prevent the neck from hyperextending. We are also in the process of developing a secondary clip-on piece to provide neck support for much taller users.
When is it best to use ablespine?
ablespine is a great tool to get you started on your day and/or to assist you in recovering at the end of the day. The ablespine mobility exercises are a great pre-workout to stimulate circulation to postural muscles and mobility in your spine. Stretching with ablespine is also a great way to recover after a heavy workout or a long stressful day.
How long do I need to use the ablespine before I see results?
You will notice results the first time you lie on the ablespine. Tight muscles will loosen and flexibility will improve immediately afterwards. Applying traction and extension to your upper back also helps release your nervous system from the fight or flight state (sympathetic dominance) so your body can get into a state of recovery for better healing, better sleep, and better performance. Long-term use helps reduce tension and improve and maintain great posture.
l'm feeling a little tender or sore after l use the ablespine?
It can feel a bit tender the first couple of times, sometimes some get quite sore, as it is dynamically stretching the mid back area. In this case, you can pop a towel over the unit to soften the density of the ablespine. Ensure that your head and neck is supported on the head piece. With each day, the soft tissue of the postural muscles, relax and get used to it, it will become easier with use. After this time, you will then be able to progress to the other two recovery postures which stretch even deeper. It's important to note, that you need to keep at it and make sure you are in the correct position. Feel free to contact us at email@example.com for any specific questions or concerns.
Where can l trial an ablespine?
We have a number of stockists and partners all around Australia where you can trial our product. You can contact us at firstname.lastname@example.org to find the nearest one to you.
What is TGA? and what does this mean?
The Therapeutic Goods Administration (TGA) is part of the Australian Government Department of Health, and is responsible for regulating therapeutic goods including prescription medicines, vaccines, sunscreens, vitamins and minerals, and medical devices. Almost any product for which therapeutic claims are made must be entered in the Australian Register of Therapeutic Goods (ARTG) before it can be supplied in Australia. The ablespine has been registered as a Class 1. Its ARTG number is 217061
Shipping ( AUS orders )
What are your shipping costs?
Shipping is calculated and based on your location and speed of delivery. The rate is solely determined by the individual carriers and displayed at the checkout. It is what’s known as real-time rates. It offers transparency and with no additional hidden fees.
Where can I find my tracking number and track my order?
When your items are shipped out with your selected carrier, either Fastway, Australia Post or DHL, you should receive an automatic notification from their system via an email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! If you need more detailed information, please reach out at email@example.com and we'll help you out!
Why is my delivery taking longer than l thought it would?
In some instances the delivery may take longer than the standard shipping times. Our most economical service is Aramex / Fastway. This service can take up to 15 working days to reach you, depending on your location. Please contact us if your package is taking too long to arrive and we will work with you to resolve it.
Can I change or cancel my order?
We can not make any changes once your order has been confirmed. The window of time between when you place your order and when we start the process is small. We do however have a return policy.
Shipping ( USA orders )
Do you ship to USA?
Yes! we do. We have partnered with Shipbob in Moreno Valley in California who fulfil all our USA orders directly from their warehouse.
Where can l find my tracking number?
When your items are shipped out via Shipbob with either UPS, USPS, Fedex or DHL. You should receive an automatic notification from their system and Shopify via email, providing you with a tracking number.
What is Shipbob 2-Day Express Shipping?
ShipBob 2-Day Express is a ship option that enables us to offer 2-day shipping to all of your customers in the US. Orders that are placed before noon - Moreno Valley, CA Time (GMT-8) will be delivered within 2 business days. Orders that are placed after noon will be fulfilled by the next day and delivered within 2 business days after the order is fulfilled..
How long will my order take to arrive?
We ship our orders through ShipBob from Moreno Valley (CA ) On average, orders take 24-48 hours to despatch and 3-6 days to arrive to you depending on your location. ** We are experiencing some delays due to Covid-19 restrictions, but if your order does not arrive in 10 working days, please email us to look into it for you. If timing is important to you, we recommend Shipbob 2-Day Express Shipping
Shipping ( Rest of World )
Do you ship worldwide?
Yes, we ship worldwide. Depending on where you are located, we will either ship from our US Fulfilment centre or our AU Warehouse. Due to increased cost of shipping worldwide, please email us at firstname.lastname@example.org to receive a quote to ship internationally.